Privacy Policy

1. Who we are

HPD Signs NYC ("we", "us") makes required building signs and custom signs in Brooklyn for buildings in all 5 boroughs. This policy explains what information we collect through hpdsignsny.com, by phone, by text, by email and in our showroom, and how we use it.

2. Information we collect

Information you give us

• Your name, company name, email, phone number, and billing and shipping addresses
• Building details we print on your signs, such as the building address, HPD registration number, and the superintendent's name and phone number
• Your account login, if you create an account
• Messages you send us by email, text, our contact form or our website chat

Information collected automatically

• Your IP address, browser and device type
• Pages you visit, links you click and how you found our site
• Cookies that keep your cart, your login and your settings working

Information from others

• Payment confirmation from our payment provider
• Delivery and tracking updates from shipping carriers

3. How we use your information

• To make, proof, ship and deliver your order
• To send order confirmations, proofs, ready for pickup texts and tracking updates
• To answer questions and help you figure out which signs your building needs
• To set up business accounts, invoices and Net 30 terms
• To keep our site working, secure and easy to use
• To send offers and news, only if you sign up for them
• To meet tax, accounting and legal requirements

4. Payments

When you pay online, your card details go straight to our payment provider over a secure connection. We see whether the payment went through and the last four digits of the card, but we do not store full card numbers on our site.

5. Texts, calls and emails

If you give us your phone number, we may text or call you about your order, such as a proof to approve or a pickup that is ready. Marketing texts and emails are only sent if you opt in. Reply STOP to any text or click unsubscribe in any email to stop marketing messages. Message and data rates may apply.

6. Who we share information with

We share information only with companies that help us run our business, and only what they need to do their job:

• Payment providers, to process payments
• Shipping carriers and messengers, to deliver orders
• Website hosting, email and text message services
• Analytics tools that show us how our site is used

We may also share information if the law requires it, to protect our rights, or as part of a sale or merger of our business. We do not sell your personal information.

7. Cookies and analytics

Our site uses cookies to keep your cart and login working and to understand which pages are helpful. We may use tools such as Google Analytics, which collect information about how visitors use the site. You can block or delete cookies in your browser settings, but parts of the site, like the cart, may not work without them.

8. Website chat

If you use the chat on our site, your messages are saved so we can answer you and improve our answers. Please do not share card numbers or passwords in chat.

9. How long we keep information

We keep order and account records as long as we need them to support your orders and meet tax and legal record keeping rules. We keep sign proofs so we can reprint the same sign quickly if you need it again. You can ask us to delete information we no longer need.

10. How we protect your information

Our site uses a secure (SSL) connection, and we limit who can see customer information. No system is perfectly secure, but we take reasonable steps to protect your information. If a security problem affects your information, we will tell you as New York law requires.

11. Your choices

You can ask us to:

• Show you the personal information we have about you
• Correct anything that is wrong
• Delete your information, unless we must keep it for legal or tax reasons
• Stop sending you marketing messages

Email info@hpdsignsny.com or call 718-701-1980. We will reply within 30 days.

12. Children

Our site is for building owners, managers and businesses. It is not meant for children under 13, and we do not knowingly collect information from them.

13. Links to other sites

Our guides link to sites like nyc.gov. We are not responsible for how other sites handle your information, so please read their privacy policies.

14. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Big changes will be noted on this page.